Please read these Terms and Conditions carefully before accessing or using the Oati Service.
1. Interpretation and Definitions
1.1 Interpretation
Capitalized terms have the meanings provided in this Section or otherwise defined in these Terms. The definitions apply regardless of whether terms appear in singular or plural.
1.2 Definitions
- Application means the mobile application titled "Oati," including all related features, tools, content, and updates.
- Company, We, Us, or Our means Theodor Pocovnicu, an individual established in Romania, with a registered address at Strada 1 Decembrie 1918, nr. 28, Isaccea, Tulcea, 825200, Romania.
- Device means any device capable of accessing the Service.
- Health Information means the information You provide about Your body, goals, dietary preferences, and any health-related information You choose to disclose through the Service.
- Plan means the meal plan, recipes, and nutritional targets generated for You by the Service.
- Service means, collectively, the Application, the Website, associated software, content, AI-powered tools, and any services offered by the Company.
- User Content means any text, messages, or other content submitted or transmitted by You through the Service, including messages You send through the in-app chat.
- Website means heyoati.com and any associated subdomains.
- You means the individual using the Service.
2. Agreement to Terms
Your access to and use of the Service is conditioned upon Your acceptance of these Terms, the Oati Privacy Policy. By accessing or using the Service, You acknowledge that You have read, understood, and agreed to be bound by these Terms. If You do not agree, You must discontinue use of the Service.
3. Eligibility; Age Requirements
You represent and warrant that You are at least 18 years old.
The Service is not offered to, and may not be used by, anyone under 18 years of age. We ask Your age when You create an account. If We become aware that You are under 18, We will close Your account and delete Your data.
4. Health, Nutrition, and Safety Disclaimers
Oati does not provide medical advice, clinical nutritional counseling, or professional health services. All Plans, nutritional targets, and chat responses are generated automatically by artificial intelligence and may be incomplete, inaccurate, or unsuitable for You.
- Nutritional targets and calorie estimates are approximations only.
- The Service is not intended to diagnose, treat, cure, or prevent any disease or condition.
- You should consult a licensed professional for dietary or medical guidance, and particularly before making significant dietary changes if You are pregnant or nursing, managing a medical condition, taking medication that interacts with food, recovering from illness or surgery, or have a history of disordered eating.
- The Company is not liable for inaccuracies in nutritional calculations, recipes, or chat responses.
- If You have a medical emergency, contact Your local emergency services. Do not use the Service.
You are responsible for what You eat. You follow the Plan at Your own discretion and Your own risk.
5. Your Account
You access the Service by signing in with a Google or Apple account. You are responsible for maintaining the security of that account. Accounts are personal to You and may not be shared.
The information You provide during onboarding should be accurate. Your Plan is calculated from it, and inaccurate information produces an unsuitable Plan.
You may delete Your account at any time within the Application by selecting Profile → Delete account. Deletion is permanent and cannot be undone.
6. User Content; License Grant
You retain ownership of Your User Content. You grant the Company a worldwide, non-exclusive, royalty-free licence to use, reproduce, process, and transmit Your User Content solely to operate and provide the Service to You, including transmitting it to Our artificial intelligence provider in order to generate a response.
We do not use Your User Content or Health Information to train artificial intelligence models, and Our artificial intelligence provider does not use data submitted through its interface to train its models.
This licence ends when You delete Your account, except to the extent We are required by law to retain records.
You agree not to submit unlawful, harmful, offensive, or infringing content.
7. Prohibited Uses
- Using the Service if You are under 18 years of age
- Using the Service to obtain guidance for a person with a medical condition in place of that person's healthcare provider
- Reverse engineering, decompiling, scraping, or competitive analysis
- Attempting to extract Our prompts, models, or underlying systems
- Circumventing protections, usage limits, payment, or unauthorized access
- Reselling, sublicensing, or commercially redistributing the Service or the Plans it generates
- Interfering with the Service's operation
8. Subscription, Billing, and In-App Purchases
Purchases and subscriptions are processed by Apple through the App Store. Apple's terms govern payment processing, renewals, and refunds.
Free trial. New subscribers receive a 7-day free trial. A payment method is required to begin it. If You do not cancel at least 24 hours before the trial ends, You will be charged automatically.
Price. [$19.99] per month or [$119] per year, plus applicable tax. Prices are displayed in the Application before You subscribe and may vary by region. We may change prices, and will notify You before a change affects You.
Renewal. Subscriptions automatically renew unless cancelled at least 24 hours before the current period ends. Manage or cancel in Your device settings under Settings → your name → Subscriptions. Deleting the Application does not cancel Your subscription, and neither does deleting Your Oati account.
EU and UK right of withdrawal. If You are a consumer in the European Union or United Kingdom, You normally have 14 days to withdraw from a distance contract. By beginning to use the Service immediately, You request that We begin performance during that period and acknowledge that You lose the right of withdrawal once the service has been fully performed. Your statutory rights are not otherwise affected.
9. Third-Party Services
The Service may include links or integrations with third-party content or services. The Company does not control and is not responsible for such services.
10. Intellectual Property
All rights in the Service (excluding User Content) are owned exclusively by the Company or its licensors. You may not copy, modify, distribute, sell, or reverse engineer any part of the Service.
You may use the Plans generated for You for Your own personal purposes. You may not publish, redistribute, or commercialise them.
11. Termination
The Company may suspend or terminate Your access at any time if You violate these Terms, if required by law, or if We discontinue the Service. Upon termination, all rights granted to You immediately cease. Where We terminate without cause, We will refund any unused prepaid period.
You may stop using the Service and delete Your account at any time.
12. "AS IS" and "AS AVAILABLE" Disclaimer
The Service is provided without warranties of any kind, express or implied. The Company disclaims all warranties including merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.
If You are a consumer, this Section applies only to the extent permitted by mandatory consumer law in Your country of residence.
13. Limitation of Liability
To the maximum extent allowed by law, the Company's total liability shall not exceed the greater of:
- The amount You paid Us in the preceding 12 months, or
- One hundred dollars (USD $100).
The Company is not liable for indirect, incidental, or consequential damages, including loss of profits or data.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded. If You are a consumer, this Section applies only to the extent permitted by mandatory consumer law in Your country of residence, and Your statutory rights are not affected.
14. Indemnity
You agree to indemnify and hold the Company harmless from any claim, demand, loss, liability, or expense (including reasonable legal fees) arising out of Your use of the Service in breach of these Terms, Your violation of any law, or Your violation of the rights of any third party.
This Section does not apply to the extent prohibited by applicable consumer law in Your country of residence.
15. Time Limit for Claims
To the fullest extent permitted by applicable law, any claim arising out of or relating to these Terms or the Service must be brought within one (1) year after the claim arises. Claims brought after that period are permanently barred. If You are a consumer, this Section applies only to the extent permitted by mandatory law in Your country of residence.
16. Governing Law
These Terms are governed by the laws of Romania. Subject to Section 17, You agree to the jurisdiction of the competent courts of Romania.
If You are a consumer, this does not deprive You of the protection of mandatory consumer law provisions of Your country of residence, and You may bring proceedings in Your local courts. Consumers in the European Union may also use the European Commission's Online Dispute Resolution platform.
17. Arbitration and Class Action Waiver (United States Residents Only)
This Section applies only if You are a resident of the United States.
Informal resolution first. Before commencing any formal proceeding, You agree to contact Us at team@heyoati.com and allow 60 days to resolve the matter.
Binding arbitration. Disputes must be resolved through binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief for infringement of intellectual property rights.
Class action waiver. Class actions, collective actions, consolidated actions, and representative actions are not permitted. The arbitrator may not consolidate claims or preside over any form of representative proceeding.
Opt out. You may opt out of this Section by emailing team@heyoati.com with "ARBITRATION OPT-OUT" in the subject line within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms.
If the class action waiver is found unenforceable, this entire Section 17 does not apply.
18. Severability and Waiver
If any provision is invalid, the remaining provisions remain in effect. Failure to enforce a right does not constitute a waiver.
19. Changes to These Terms
The Company may update these Terms at any time. Material changes will be announced through reasonable notice within the Application or by email before they take effect. Continued use after updates constitutes acceptance.
20. Contact Information
If You have questions about these Terms, You may contact Us at:
- Email: team@heyoati.com
- Post: Theodor Pocovnicu, Strada 1 Decembrie 1918, nr. 28, Isaccea, Tulcea, 825200, Romania