Oati support questions

Question 1

How do I cancel my subscription?

Accepted Answer

Subscriptions are billed by Apple, so you cancel them through Apple: Settings → your name → Subscriptions → Oati.

Cancel at least 24 hours before the trial or current period ends to avoid the next charge. Deleting the app or your Oati account does not cancel the subscription.

Question 2

How do I get a refund?

Accepted Answer

Apple handles all payments and refunds. Request one at reportaproblem.apple.com. Sign in with the Apple ID you used to subscribe, choose "Request a refund", and pick the Oati charge.

We can't issue refunds directly, but email us if something went wrong and we'll help where we can.

Question 3

I paid, but Oati still asks me to subscribe

Accepted Answer

On the subscription screen, tap Restore purchases. Make sure you're signed in to the same Apple ID you subscribed with.

If it still doesn't work, email us your Apple order ID and the email on your Oati account.

Question 4

How does the free trial work?

Accepted Answer

New subscribers get a 7-day free trial. You won't be charged if you cancel at least 24 hours before it ends. After that, the plan you picked renews automatically.

Question 5

How do I delete my account and data?

Accepted Answer

In the app, go to Profile → Delete account. This permanently deletes your account, meal plans, and chat history and can't be undone.

Remember to cancel your subscription separately in Apple Settings. For other data requests (access, correction, export), email us. See our Privacy Policy for details.

Question 6

Is Oati medical advice?

Accepted Answer

No. Oati gives general nutrition guidance, not medical advice. If you're pregnant, have a medical condition, an eating disorder, or take medication that affects your diet, talk to a doctor or registered dietitian before you change how you eat.

Support

Theodor

Help us help you faster

FAQ